2.6 KiB
2.6 KiB
Quality Criteria: KPI Definitions
Metadata
| Key | Value |
|---|---|
| ID | QC-KPI-001 |
| CrossReference | QC-BC-001 |
| DomainLanguages | IT Professional English |
Version History
| Date | Status | Author | Reviewer | Change | Commit |
|---|---|---|---|---|---|
| 2026-10-01 | Accepted | Jens Tirsvad Nielsen | S07 | First public release (1.0.0) | — |
Purpose
KPI definitions translate business objectives into measurable indicators, so their quality determines whether progress toward the Business Case's success criteria can be objectively tracked and acted upon.
Quality Criteria Checklist
Level: Mandatory criteria are the baseline every instance must meet; Optional criteria are advanced and may be deferred.
| # | Criterion | Level | ISO/IEC 25010 Characteristic(s) | Notes |
|---|---|---|---|---|
| 1 | KPI is defined in SMART format (Specific, Measurable, Achievable, Relevant, Time-bound) | Mandatory | Functional Suitability | Reject vague or non-quantifiable KPI statements. |
| 2 | Baseline and target values are both defined | Mandatory | Functional Suitability, Reliability | Without a baseline, progress cannot be measured. |
| 3 | KPI is aligned with a stated Business Case success criterion | Mandatory | Functional Suitability | Cross-check against Business Case Success Criteria table. |
| 4 | An owner/stakeholder is assigned for tracking the KPI | Mandatory | Usability, Maintainability | Ensures accountability for ongoing measurement. |
| 5 | Measurement frequency and method are explicitly stated | Mandatory | Reliability, Maintainability | E.g. "measured monthly via review-cycle audit logs." |
| 6 | Data source for the measurement is identified and accessible | Optional | Reliability, Portability | Prevents KPIs that cannot actually be measured in practice. |
| 7 | KPI thresholds distinguish acceptable, at-risk, and failing performance | Optional | Functional Suitability, Usability | Supports clear reporting and decision-making. |
Common Defects
- KPI stated as a goal or activity rather than a measurable metric
- Missing baseline, making the target value meaningless
- No named owner responsible for tracking or reporting
- KPI not traceable to any Business Case success criterion
- Measurement method or frequency left unspecified
Traceability Rule
- Backward: Must link to the Business Case checklist (QC-BC-001) Success Criteria that the KPI operationalizes.
- Forward: Feeds into SQA review metrics and governance reporting used to evaluate the framework's ongoing performance — outside the QC checklist chain.