Initial public release of the QC checklists (1.0.0), CC BY-SA 4.0

Co-Authored-By: Claude Sonnet 5.5 <noreply@anthropic.com>
2026-10-01 20:38:48 +08:00
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+# Quality Criteria: KPI Definitions
+
+## Metadata
+| Key | Value |
+| --- | --- |
+| ID | QC-KPI-001 |
+| CrossReference | [QC-BC-001] |
+| DomainLanguages | IT Professional English |
+
+## Version History
+| Date | Status | Author | Reviewer | Change | Commit |
+| --- | --- | --- | --- | --- | --- |
+| 2026-10-01 | Accepted | Jens Tirsvad Nielsen | S07 | First public release (1.0.0) | — |
+
+---
+
+## Purpose
+
+KPI definitions translate business objectives into measurable indicators, so their quality determines whether progress toward the Business Case's success criteria can be objectively tracked and acted upon.
+
+## Quality Criteria Checklist
+
+Level: **Mandatory** criteria are the baseline every instance must meet; **Optional** criteria are advanced and may be deferred.
+
+| # | Criterion | Level | ISO/IEC 25010 Characteristic(s) | Notes |
+| --- | --- | --- | --- | --- |
+| 1 | KPI is defined in SMART format (Specific, Measurable, Achievable, Relevant, Time-bound) | Mandatory | Functional Suitability | Reject vague or non-quantifiable KPI statements. |
+| 2 | Baseline and target values are both defined | Mandatory | Functional Suitability, Reliability | Without a baseline, progress cannot be measured. |
+| 3 | KPI is aligned with a stated Business Case success criterion | Mandatory | Functional Suitability | Cross-check against Business Case Success Criteria table. |
+| 4 | An owner/stakeholder is assigned for tracking the KPI | Mandatory | Usability, Maintainability | Ensures accountability for ongoing measurement. |
+| 5 | Measurement frequency and method are explicitly stated | Mandatory | Reliability, Maintainability | E.g. "measured monthly via review-cycle audit logs." |
+| 6 | Data source for the measurement is identified and accessible | Optional | Reliability, Portability | Prevents KPIs that cannot actually be measured in practice. |
+| 7 | KPI thresholds distinguish acceptable, at-risk, and failing performance | Optional | Functional Suitability, Usability | Supports clear reporting and decision-making. |
+
+## Common Defects
+
+- KPI stated as a goal or activity rather than a measurable metric
+- Missing baseline, making the target value meaningless
+- No named owner responsible for tracking or reporting
+- KPI not traceable to any Business Case success criterion
+- Measurement method or frequency left unspecified
+
+## Traceability Rule
+
+- Backward: Must link to the Business Case checklist ([QC-BC-001]) Success Criteria that the KPI operationalizes.
+- Forward: Feeds into SQA review metrics and governance reporting used to evaluate the framework's ongoing performance — outside the QC checklist chain.
+
+---
+
+[QC-BC-001]: ./qc-business-case.md